We are happy to report that our new Support Ticket system has been installed on the Contact page of Club Asteria and is now ready for use. If you have an issue with your account that has not yet been resolved, please go to http://helpdesk.club-asteria.us/index.php and enter your inquiry/comment on a new support ticket.
The support ticket system tracks all of your inquiries and Admin responses in one place. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required as well as your account ID, as this will allow Admin to respond to your request as quickly and efficiently as possible. Repeated inquiries for the same issue will be deleted automatically, and that too will enable Admin staff to answer requests of all members faster.
We are here to serve you and hope that this new Support Ticket will provide greater satisfaction to you, our valued members.
Andrea Lucas
Managing Director
0 comments:
Post a Comment