Monday, September 13, 2010

SOFTWARE UPDATE AND HOUSEKEEPING NOTES

Our new development team is making upgrades to our current software and it is improving daily.  A number of fixes have been completed, including an error that occurs occasionally in the View Cash History section.  If you see a negative balance on the Cash History screen, please ignore it.  Your correct cash balance that you can withdraw via cashout is shown on the My Account Overview screen.  

Soon you will be able to see when your subscriptions are due so that you can manage them better, and you will also see when the subscriptions of your referrals are due so you can remind them.        

 As a reminder, here are a few housekeeping notes:  

1.       Please be sure to get your purchases/orders in by the end of business on Wednesday if you want them included in the Weekly Commission Run which is done on Thursday.       

2.       Support tickets:  as you know, some of the back office functions in our current system still have to be done manually – this includes the rewarding of Asterios for your subscription payment and other purchases, as well as the cash rewards to your upline.  This process takes time, at least 24 hours if not longer if our staff is backed up.  Please wait one day before sending in a support ticket telling us that you have not received your reward.  Every support ticket adds to our workload and puts us further behind.

3.       Always provide your CA ID# in all of your communications with us and on all support tickets.         

4.       Please do not send emails advising us that you have sent a payment – unless you are paying for someone else, in which case we need you to do this immediately.  All other emails are unnecessary and just slow down the process.      

5.       Some members are having challenges with cashouts (showing insufficient funds), again because of a programming bug that affects only some accounts.  Until this bug is fixed, please do the following:

a.       Instead of sending us a support ticket, please use the Transfer Cash function
b.      Transfer the funds that you would like to cashout to cashouts@club-asteria.com We monitor the Transfer approvals daily and will then manually process the cashout for you.     

6.       If you happen to open your back office and see someone else’s picture instead of your own, don’t be alarmed – nobody has hacked into your account.  The culprit is the name that you give your picture when you upload it.  We have many duplicate names now in our database and someone else has uploaded a photo with the same name as yours.  To avoid this happening to you, please upload your photo with a name that includes your CA ID#.   

7.       It might be a good idea to have your AlertPay and PayPal payment processor email address the same as your Club Asteria login email address.  When your payments come in via another email address, we cannot identify whom the payment comes from until you send in a support ticket.

8.       If you wish to help someone upgrade and you have sufficient cash in your cash balance, you may wish to transfer funds to their account and let them purchase Asterios from there.  This is the fastest and easiest way to help someone to get ahead.  Try it!   Our ever increasing staff here at Head Office Support wishes to thank you all for your patience and for being so nice to them as they are learning their job!

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