Our new development team is making upgrades to our current software and
it is improving daily. A number of fixes have been completed,
including an error that occurs occasionally in the View Cash History
section. If you see a negative balance on the Cash History screen,
please ignore it. Your correct cash balance that you can withdraw via
cashout is shown on the My Account Overview screen.
Soon you will be able to see when your subscriptions are due so that you
can manage them better, and you will also see when the subscriptions of
your referrals are due so you can remind
them.
As
a reminder, here are a few housekeeping notes:
1. Please be sure to get your
purchases/orders in by the end of business on Wednesday if you want them
included in the Weekly Commission Run which is done on
Thursday.
2. Support tickets: as you
know, some of the back office functions in our current system still have to
be done manually – this includes the rewarding of Asterios for your
subscription payment and other purchases, as well as the cash rewards to
your upline. This process takes time, at least 24 hours if not longer
if our staff is backed up. Please wait one day before sending in a
support ticket telling us that you have not received your reward.
Every support ticket adds to our workload and puts us further behind.
3. Always provide your CA
ID# in all of your communications with us and on all support
tickets.
4. Please do not send emails
advising us that you have sent a payment – unless you are paying for
someone else, in which case we need you to do this immediately. All
other emails are unnecessary and just slow down the
process.
5. Some members are having challenges
with cashouts (showing insufficient funds), again because of a programming
bug that affects only some accounts. Until this bug is fixed, please
do the following:
a. Instead of sending us a
support ticket, please use the Transfer Cash function
b. Transfer the funds that you would like
to cashout to cashouts@club-asteria.com We monitor the Transfer
approvals daily and will then manually process the cashout for
you.
6. If you happen to open your back
office and see someone else’s picture instead of your own,
don’t be alarmed – nobody has hacked into your account.
The culprit is the name that you give your picture when you upload
it. We have many duplicate names now in our database and someone else
has uploaded a photo with the same name as yours. To avoid this
happening to you, please upload your photo with a name that includes your
CA ID#.
7. It might be a good idea to have
your AlertPay and PayPal payment processor email address the same as your
Club Asteria login email address. When your payments come in via
another email address, we cannot identify whom the payment comes from until
you send in a support ticket.
8. If you wish to help someone
upgrade and you have sufficient cash in your cash balance, you may wish to
transfer funds to their account and let them purchase Asterios from
there. This is the fastest and easiest way to help someone to get
ahead. Try it! Our ever increasing staff here at Head Office
Support wishes to thank you all for your patience and for being so nice to
them as they are learning their job!
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